Terms & Conditions

JShop is an online marketplace operated from Mossel Bay, South Africa, that connects buyers with independent sellers.

JShop provides the online platform, payment processing, and administrative services required to facilitate transactions between buyers and sellers. JShop is not the owner, manufacturer, importer, or supplier of the products listed unless specifically stated.

You must be at least 18 years old or have the permission of a legal guardian to use the website.

By registering an account you warrant that:

• the information you provide is accurate;
• you are legally capable of entering into binding agreements;
• you will comply with all applicable South African laws.

Sellers may list products for sale on JShop subject to approval. By creating a seller account you agree that:

• all products listed are legal to sell in South Africa;
• all product information is accurate and truthful;
• photographs accurately represent the products;
• prices are correct and products are available for sale;
• you own the products or are authorised to sell them.

JShop reserves the right to remove listings or suspend seller accounts at its discretion.

Sellers are solely responsible for:

• product descriptions, pricing, and images;
• stock availability and warranties (where applicable);
• compliance with applicable legislation.

JShop does not verify the accuracy of listings and cannot guarantee that listings are error-free.

Once a buyer places an order and payment is successfully received:

• the seller will be notified;
• the seller must prepare and dispatch the order within the agreed timeframe;
• the seller agrees to fulfil the order unless exceptional circumstances apply.

JShop may cancel orders where payment cannot be verified or fraudulent activity is suspected.

Payments are securely processed through the payment gateway integrated into JShop. JShop collects payment on behalf of the seller.

The seller authorises JShop to:

• receive payment from buyers;
• deduct the applicable commission and fees;
• pay the remaining balance to the seller once the order has been successfully completed.

JShop charges a commission of 10% of the final selling price on every completed sale.

This commission covers, but is not limited to:

• website administration & secure payment processing;
• banking fees & fraud prevention;
• security & website hosting;
• ongoing maintenance, software development, & customer support.

Commission is deducted automatically before payment is made to the seller.

Seller payments are released after the buyer has received the goods, any applicable delivery period has passed, and there are no outstanding disputes.

JShop reserves the right to delay payouts where:

• fraud is suspected or delivery cannot be confirmed;
• a dispute is being investigated;
• additional verification is required.

The seller is entirely responsible for packaging, shipping, courier selection, delivery costs (unless otherwise agreed), providing tracking information, and ensuring products arrive safely.

Where tracking information is available, JShop will make it available to the buyer through the website.

JShop does not perform deliveries and is not responsible for courier delays, loss, theft, damage, or failed deliveries.

Each seller is responsible for setting and managing their own delivery fees.

Delivery charges displayed during checkout are determined by the seller.

Buyers agree to:

• provide accurate delivery information;
• make payment using approved payment methods;
• inspect goods upon delivery;
• report any issues within a reasonable time.

Returns and refunds are handled in accordance with South African consumer protection legislation.

Where a product qualifies for return:

• the buyer must notify JShop within the applicable period;
• JShop may request photographs or additional information;
• the seller may be required to accept the return where legally applicable.

Refunds may be delayed until returned goods have been received and inspected.

Sellers may not list illegal goods, counterfeit products, stolen goods, dangerous goods prohibited by law, firearms or ammunition unless legally permitted, drugs or controlled substances, offensive or unlawful material, or any product prohibited by JShop.

JShop reserves the right to remove prohibited listings immediately.

Users may only upload content they own or have permission to use.

By uploading images or descriptions, sellers grant JShop a non-exclusive licence to display and market those products on the website and associated marketing channels.

Users may not commit fraud, interfere with website operation, upload malicious software, impersonate another person, misuse the marketplace, or manipulate reviews or ratings.

Accounts may be suspended or terminated without notice for violations.

To the maximum extent permitted by South African law, JShop shall not be liable for product defects, inaccurate listings, courier delays, lost or damaged parcels, indirect or consequential losses, loss of profits, or business interruption.

JShop's liability shall, where permitted by law, be limited to the amount of commission received for the transaction giving rise to the claim.

Sellers agree to indemnify and hold JShop harmless against any claims, damages, legal costs, or liabilities arising from products sold, inaccurate listings, intellectual property infringement, breach of these Terms, or failure to comply with applicable laws.

Personal information is processed in accordance with South Africa's Protection of Personal Information Act (POPIA).

By using the website you consent to the collection and processing of your information as described in our Privacy Policy.

Although JShop strives for continuous availability, we do not guarantee uninterrupted access.

We may suspend access for maintenance, upgrades, security, or unforeseen technical issues.

JShop reserves the right to:

• verify identities and request supporting documentation;
• suspend transactions and cancel suspicious orders;
• cooperate with law enforcement.

JShop may amend these Terms and Conditions at any time. Updated Terms become effective upon publication on the website.

Continued use of the website constitutes acceptance of the updated Terms.

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any disputes shall be subject to the jurisdiction of the South African courts.

JShop.co.za
Mossel Bay, Western Cape
South Africa

Email: info@jshop.co.za
Website: https://www.jshop.co.za