Welcome to JShop.co.za ("JShop", "we", "our", or "us"). These Terms and Conditions govern the use of our online marketplace and apply to all visitors, buyers, sellers, and users of the website. By accessing or using JShop.co.za, you agree to be bound by these Terms.
Last Updated: 27 June 2026
JShop is an online marketplace operated from Mossel Bay, South Africa, that connects buyers with independent sellers.
JShop provides the online platform, payment processing, and administrative services required to facilitate transactions between buyers and sellers. JShop is not the owner, manufacturer, importer, or supplier of the products listed unless specifically stated.
You must be at least 18 years old or have the permission of a legal guardian to use the website.
By registering an account you warrant that:
Sellers may list products for sale on JShop subject to approval. By creating a seller account you agree that:
JShop reserves the right to remove listings or suspend seller accounts at its discretion.
Sellers are solely responsible for:
JShop does not verify the accuracy of listings and cannot guarantee that listings are error-free.
Once payment has been successfully received from a buyer, the seller is legally responsible for fulfilling the order.
Sellers agree to:
Failure to dispatch orders within the required timeframe may result in:
Repeated late dispatches or failure to fulfil customer orders may result in immediate termination of the seller account without compensation for future lost sales.
Payments are securely processed through the payment gateway integrated into JShop. JShop collects payment on behalf of the seller.
The seller authorises JShop to:
JShop charges a commission equal to 10% of the final product selling price only.
No commission is charged on delivery fees.
Example:
The seller authorises JShop to automatically deduct the applicable commission before any payout is made.
JShop may amend its commission structure in future by providing reasonable notice to sellers through the website or seller dashboard.
Seller payouts are processed once all of the following conditions have been met:
Seller payments are processed every Friday.
If an order becomes eligible after the weekly payment run has already been completed, payment will be included in the following Friday's payout cycle.
Example:
If an order is confirmed as delivered on Thursday afternoon, the mandatory 48-hour holding period has not yet expired before Friday's payout run. That order will therefore be paid on the following Friday.
Seller payouts are made only to the bank account recorded in the seller dashboard.
Sellers are solely responsible for ensuring that their banking information remains accurate and up to date.
JShop accepts no responsibility for delays caused by incorrect banking information supplied by the seller.
Funds held during the payout waiting period remain the property of the seller, however no interest or other compensation shall accrue on held funds.
Sellers are entirely responsible for fulfilling and delivering all orders placed through JShop.
Seller responsibilities include, but are not limited to:
JShop does not perform deliveries and accepts no responsibility for:
Sellers remain fully responsible until the buyer has successfully received the product.
Sellers determine their own delivery charges when listing products.
JShop does not calculate, modify or guarantee delivery prices.
Sellers are responsible for ensuring that delivery charges accurately reflect their shipping costs.
Any loss arising from incorrectly configured delivery charges remains the seller's responsibility.
Buyers agree to:
Returns are handled in accordance with applicable South African consumer protection legislation and JShop's Returns Policy.
Where a buyer returns a product, the buyer is initially responsible for the cost of returning the goods unless otherwise required by law.
If the returned product is found to be:
the seller agrees to reimburse the buyer for the reasonable return delivery costs.
Sellers who refuse to reimburse legitimate return delivery costs or who repeatedly fail to comply with their legal obligations may have their seller accounts immediately suspended or permanently removed from JShop.
JShop reserves the right to recover any approved refund or reimbursement from future seller payouts where necessary.
Sellers may not list illegal goods, counterfeit products, stolen goods, dangerous goods prohibited by law, firearms or ammunition unless legally permitted, drugs or controlled substances, offensive or unlawful material, or any product prohibited by JShop.
JShop reserves the right to remove prohibited listings immediately.
Users may only upload content they own or have permission to use.
By uploading images or descriptions, sellers grant JShop a non-exclusive licence to display and market those products on the website and associated marketing channels.
Users may not commit fraud, interfere with website operation, upload malicious software, impersonate another person, misuse the marketplace, or manipulate reviews or ratings.
Accounts may be suspended or terminated without notice for violations.
To the maximum extent permitted by South African law, JShop shall not be liable for product defects, inaccurate listings, courier delays, lost or damaged parcels, indirect or consequential losses, loss of profits, or business interruption.
JShop's liability shall, where permitted by law, be limited to the amount of commission received for the transaction giving rise to the claim.
Sellers agree to indemnify and hold JShop harmless against any claims, damages, legal costs, or liabilities arising from products sold, inaccurate listings, intellectual property infringement, breach of these Terms, or failure to comply with applicable laws.
Personal information is processed in accordance with South Africa's Protection of Personal Information Act (POPIA).
By using the website you consent to the collection and processing of your information as described in our Privacy Policy.
Although JShop strives for continuous availability, we do not guarantee uninterrupted access.
We may suspend access for maintenance, upgrades, security, or unforeseen technical issues.
JShop reserves the right to:
JShop may amend these Terms and Conditions at any time. Updated Terms become effective upon publication on the website.
Continued use of the website constitutes acceptance of the updated Terms.
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any disputes shall be subject to the jurisdiction of the South African courts.
JShop monitors seller performance to maintain a reliable marketplace.
Performance factors may include:
Sellers whose performance consistently falls below acceptable standards may receive warnings, temporary selling restrictions or permanent account removal.
JShop reserves the right to temporarily withhold seller payouts where:
Payouts will be released once the matter has been resolved.
Sellers acknowledge that they operate as independent businesses.
JShop is not the seller of record, manufacturer, distributor or supplier of products listed by independent sellers unless expressly stated otherwise.
Sellers remain solely responsible for:
JShop.co.za
Mossel Bay, Western Cape
South Africa
Email: info@jshop.co.za
Website: https://www.jshop.co.za
